Objective
This program will help participants to build the competence and confidence to effectively manage staff performance within the workplace. Participants will learn how to deliver feedback effectively, recognize and deal with resistance, provide measures to improve employee performance and develop more productive manager/employee work relationship. Content includes identification of leadership behaviours that will foster a high-performance culture as well as management approaches for under- performance.
Modules
Some of the modules we will cover include:
- Developing An Effective Feedback Model
- Performance Management Overview
- Creating and sustaining high performance teams
- The principles of performance management
- Setting performance measures
- The Law and Performance
- Documented Feedback
- The Phases of Performance Management
- Rating Performance
- Career Development
- Feedback
- Progressive Discipline and Counselling
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