Objective
The Front Office plays a critical role in any organization. It projects the image of the organization and contributes immensely to either attract customers or repel them. Training of employees for front-end and direct engagement with customers is an integral part of any organizational sales, marketing or promotional program. Customer relations training should be done at fairly regular intervals to keep all front-facing employees sharp-edged, competitive and committed towards serving customers consistently. They require personal and professional knowledge, skills and attitude that will enable them perform their jobs most satisfactorily and relate well with customers.
Modules
- Role of the Front Desk/Customer Relations Office
- Customer Service
- Effective Communication
- Using the Telephone More Effectively
- Problem Solving Techniques
- Coping with Stress
There are no reviews yet.