Objective
Sales are gradually becoming an organizational wide responsibility sometimes with consequences for non-sales people not meeting sales target. The objective of this training is to get non-sales people to have an improved recognition and willingness to have a positive impact on sales. The program is designed to communicate improved quantity and quality of sales intelligence that can lead to more leads and business growth, make participants to have a deeper understanding of the service/sales relationship and enable more value creation and less value transfer through higher awareness of customer needs and decision making. Participants will understand a wider repertoire of desirable outcomes that enable revenue generation for the company and they will be able to find more up and cross selling opportunities.
Module:
Some of the modules we will cover include:
- Communication Skills
- Building your confidence in communicating with customers
- Learning how to deal with customer resistance
- Creating a winning customer experience with every customer contact
- Understand the impact of sales through service on business performance and customer
- experience.
- Improve understanding of customers’ decision making processes.
- Identify options, constraints and mandates within interactions so as create a wider repertoire
- of desirable outcomes that enable revenue generation.
- Develop behavioural skills to structure and control professional interactions.
- Develop questioning skills to apply a proactive approach to uncovering needs and new business
- opportunities.
- Develop an individual action plan to drive further improvement in delegates’ own roles.
- Common Scenarios of sales reluctance
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