70,000.00

Per participant (net of V.A.T). Fees include meals, tea breaks and all relevant training materials.

Duration: Two Days

Objective

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.

Modules

Some of the modules we will cover include:

  • What is the Organization About?
  • Customer Care – old order, new order
  • The “Moments of Truth” – an analysis of the interface between company employees and the
  • customer.
  • Internal network of responsibilities to deliver service.
  • Preparing for Customer Interaction.
  • Steps to checking understanding – customers need to know they are understood.
  • Identifying internal customers.
  • Technical solutions – not always the whole answer to customer’s needs or desires.
  • Personal Attitude to Customer Service.
  • Service recovery techniques.
  • Continuous improvement.
  • Simple profit model

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