Objective
In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This Advanced Office Management and Effective Administration Skills training identifies and examines the key components of the role and within each element build up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organizational and time management competencies.
Modules
Some of the modules we will cover include:
- Taking Control of Your Work Life
- Essential Administrative Skills
- Vital Communication Skills
- Developing as a professional
- Self-Empowerment and Self-Management
- The signs, symptoms, causes and triggers of stress
- Conflict Resolution
- Managing meetings effectively
- External and Internal Customer Service
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