S.M.A.R.T. Contact has the vision to be Nigeria’s leading provider of Contact Centre Outsourcing services. We understand that a reliable team of customer service outsourcing agents is what a client needs to establish a strong bond with their customers. Every contact an agent makes can create a huge difference on a company’s relationship with their customers.
With our deep expertise and highly skilled and experienced customer service recruiting and outsourcing professionals, and strong focus on operational excellence, S.M.A.R.T. Contact will recruit, hire, train and manage your team of customer service outsourcing agents and strengthen your contact centre operations.
By providing cost-efficient and reliable contact centre outsourcing solutions, we make it easier for you to achieve and exceed customer expectations. Focus on what you do best and we will take care of the rest.
- Substantial labour cost reductions leading to improved margins and cash conservation.
- Improved ability to ramp efficiently and become a more scalable business model.
- Virtual employees without the overhead, without risk, and without losing control.
- Ability to focus efforts and investments on other priority deliverable.
- We differentiate ourselves through high performance, continuous improvement in value and trusting business relationships.
- Quality is part of our DNA.
- Our business is designed to meet the needs of small to large businesses.
- Our business size allows us to provide detailed attention and personalized service that our clients require.
- We make outsourcing easy. We create 'dedicated operating teams’, customized to clients’ specific requirements that operate like a virtual department for our clients.
- We are cost competitive due to our focus on quality, proper infrastructure investments and our recruit-to-order business model.
- Our leadership team is multi-talented, experienced, creative, reliable and obsessed with client success.